Senior Lead Business Execution Consultant – Redress & Restitution Thematic Analysis
About this role: Wells Fargo is seeking a Senior Lead Business Execution Consultant – Redress & Restitution Thematic Analysis within the Enterprise Customer Excellence Group (ECEG). Learn more about the career areas and lines of business at wellsfargojobs.com. The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Enterprise Customer Incidents and, is responsible for understanding the causes of issues that affect customers, and customers and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success. This individual will be a member of a new program overseeing how redress is provided to customers across the company. Redress & Restitution refers to payments or other adjustments made by Wells Fargo to care for our customers after a non-systemic instance of customer impact. Redress & Restitution can be thought of as a similar program to Remediation (which cares for systemic instances of customer impact). Redress is a critical part of how we do right by our customers and provide consistent and fair resolutions to instances of negative customer impact.Â
In this role, you will:
- Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management
- Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large scale solutions
- Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
- Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
- Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
- Provide direction to a cross functional team using business expertise
- Be a data storyteller who can build a narrative around a set of data and its accompanying visualizations to help convey the meaning of that data in a powerful and compelling fashion. Specifically, with an eye for redress. This is an enterprise-wide position that will be responsible for scaling large amounts of data into a digestible format for action at the executive level including CEO, CRO, COO and CEO of the 5 main business groups i.e. CL, CSBB, WIM, CIB, CB
- Serve as a liaison and thought partner for business teams and other front-line teams who have responsibilities under the Redress & Restitution Policy in relation to insights
- Help to mature and evolve the new Enterprise Customer Redress Office
Required Qualifications, US:
- 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience translating business needs into complex analysis, designs and recommendations
- Knowledge and understanding of data organizing or structuring complex data across varied data sources
- Ability to manage complex projects in a large enterprise environment
- Ability to manage large scale program initiatives in a complex environment
- Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
- Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
- Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
- Ability to create dynamic executive level-related PowerPoint presentations including: charts and graphs
- Ability to articulate complex concepts in a clear manner
- Strong analytical and interpretive skills
- Strong analytical skills with ability to draw conclusions and translate findings
- Knowledge and understanding of consumer related redress & restitution policy, process, and procedures
- Knowledge and understanding of analytical methods used in: statistical analysis, modeling, and reporting
Job Expectations: - Ability to travel up to 10% of the time
- Ability to provide and work from a home office
- Ability to work additional hours as needed
Posting Locations: - 2800 S. Price Rd, Chandler, AZ
- 2850 S. Price Rd, Chandler, AZ
- 2202 W. Rose Garden Lane, Phoenix, AZ
- 1150 W. Washington St, Tempe, AZ
- 250 E John Carpenter Frwy, Irving, TX
- 6051/6061 N State Hwy 161, Irving, TXÂ
- 3300 Preston Rd, PLANO, TX
- 4101 Wiseman Blvd, Bldg 205, San Antonio, TX
- 800 S Jordan Creek Pkwy, West Des Moines, IAÂ
- 2701 Wells Fargo Way, Minneapolis, MN
- 435 Ford Rd, St. Louis Park, MN
- 1801 Park View Dr, Shoreview, MNÂ
- 2710 Pine St. E Bldg, St. Louis, MO
- 2801 Market St, F & L Bldg, St. Louis, MO
- 1525 W T Harris Blvd, Charlotte, NC
- 301 S Tryon St., Charlotte, NC
- 3476 Stateview Blvd Lakemont East B, Fort Mill, SC
- 260 Charles Lindbergh Dr, Salt Lake City, UT
- 5201 W. Amelia Earhart Dr, Salt Lake City, UT
Required locations for this position are listed above. Candidate must reside within a reasonable commute to the site location, however the position is eligible to work from home. Transition Work Schedule: - 3 days in office and 2 days' working from home
** Job posting may come down early due to volume of applicants** We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:Â All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. |
