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| Company Name: |
Operation Homefront |
| Location: |
San Antonio , TX United States |
| Position Type: |
Full Time |
| Post Date: |
04/17/2024 |
| Expire Date: |
06/16/2024 |
| Job Categories: |
Nonprofit and Volunteer Services |
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Intake Coordinator
Founded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build strong, stable, and secure military families so they can thrive, not simply struggle to get by, in the communities they have worked so hard to protect. Operation Homefront is sourcing candidates for an Intake Coordinator position on the Critical Financial Assistance team in San Antonio, TX.
The Critical Financial Assistance Intake Coordinator performs general clerical duties and answers all incoming calls to Operation Homefront to include the Critical Financial Assistance (CFA) program during standard office hours (9am to 5pm CST). This position provides customer support to existing CFA clients and general program information to callers inquiring into eligibility and services provided. The Intake Coordinator answers other incoming calls to Operation Homefront HQ and transfers them to appropriate staff members. This position performs general clerical duties for other departments as well, to include other duties as assigned
Typical duties include:
Managing incoming critical assistance and Operation Homefront HQ calls and directing callers to appropriate staff members
Coordinating external agency referrals to ensure efficient case assignment and processing of referred applicants
Performing basic administrative tasks for the CFA department
Communicating clearly and concisely, verbally and in writing, to include case documentation, email, and phone communications
Greeting visitors and ensuring reception, kitchen, and conference areas are always presentable and ready for use
Demonstrating continuous effort to improve operations, decrease turnaround time, streamline work process, and working cooperatively and jointly to provide quality, seamless customer service
Explaining program services guidelines in a clear, accurate, and friendly manner to clients
Creating, updating, and maintaining records on case actions, including actions taken with clients and families, recording requirements for follow-up with clients and those needed for operational and/or audit purposes
Maintaining and regularly updating referral spreadsheet and distributing to staff
Maintaining confidentiality of record and information
Monitoring all case files to ensure appropriate documentation and information is kept in a secure location
Performing other duties as assigned
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, employment, and education verification.
Qualifications & Requirements
High School Diploma or equivalent, Bachelor’s Degree preferred
1 year of experience in office administration desired
Non-profit experience desired
Experience working with military families desired
Quality control or quality assurance experience desired
Strong knowledge of MS Office programs
Must be self-motivated to achieve goals and meet deadlines
Multi-line phone systems
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| Contact Name: | Spencer Dove |
| Company Name: |
Operation Homefront |
| Contact Email: | spencer.dove@operationhomefront.org |
| Website: | https://workforcenow.adp.com/jobs/apply/posting.html?client=ohpay&ccId=19000101_000001&type=MP&lang=en_US |
Company Description:
Operation Homefront's mission is to build strong, stable, and secure military families so they can thrive- not simply struggle to get by- in the communities they have worked so hard to protect.
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