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Job Title: Technology Operations Analyst
Company Name: Wells Fargo
Location: Los Angeles, CA
Position Type: Full Time
Post Date: 05/19/2022
Expire Date: 07/06/2022
Job Categories: Computers, Software, Customer Service and Call Center, Finance/Economics, Human Resources, Law Enforcement, and Security, Military, Research & Development
Job Description
Technology Operations Analyst

About this role:

Wells Fargo is seeking a Technology Operations Analyst...

In this role, you will:

  • Participate in initiatives and identify opportunities for technology operations
  • Evaluate basic or tactical challenges that require research and evaluation
  • Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
  • Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
  • Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
  • Reduce the impact of application and infrastructure failures on business delivery
  • Engage various teams of trouble-shooters to assess system health and issues
  • Present recommendations for resolving more complex situations
  • Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications, US:

  • 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of deskside support experience
  • 2+ years of experience supporting Windows 10 OS
  • 2+ years of experience supporting Microsoft Office products
  • 2+ years of customer service experience
  • Intermediate troubleshooting and problem-solving skills with Windows
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization

Required Qualifications, International:

  • Experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Intermediate troubleshooting and problem solving skills
  • 2+ years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education
  • 2+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education
  • Ability to direct and oversee escalated technical troubleshooting and complex analysis efforts for prompt recovery of major issues
  • Experience supporting Citrix infrastructure and hosted applications
  • Experience working in a large enterprise environment
  • Knowledge and understanding of Information Technology customer service or help desk
  • Knowledge and understanding of desktop and Windows server operating systems
  • Knowledge and understanding of MS Active Directory as well as complementary tools
  • Experience supporting Virtual environments:  Citrix/VMWare
  • Experience providing implementation and troubleshooting support for systems on the WFDC Platform
  • Expert level PC hardware, application, and OS problem solving skills with focus on results and accountability.
  • Knowledge of and experience with Wells Fargo Information Security policies and procedures. 
  • Excellent customer service and communication skills and proven ability to work with a wide array of internal customers.
  • Ability to work independently with a sense of urgency and collaborate well in a team environment.
  • Ability to travel to provide support at multiple locations within the Los Angeles county areas and work overtime as needed.
  • Solid understanding of Field Technology Services (FTS) processes for Project, Service Request Implementation and Break/fix support

Job Expectations:

  • Ability to travel to multiple offices located in the Los Angeles county area
  • Ability to travel up to 90% of the time
  • Ability to work outside of regular business hours
  • Ability to lift up to 50lbs of equipment


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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Company Name: Wells Fargo
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